How much do tracks cost?
Individual tracks only cost £1.66* each (British Pounds Sterling) – note currently a covid-period discount is still in effect. (see home page for details)
How long will my order take to arrive?
Orders usually only take a 1-3 working days to arrive to UK address’. International orders really depend on the destination, but orders going to Europe generally take less than 1 week.
How much is delivery?
Delivery (including disc charge) costs £6* . Obviously if you select to download your tracks, there is no delivery charge.
I have accidentally ordered the wrong track, can I edit the disc once the order has been placed?
Sorry, once the order has been placed there is no way we can edit the disc. The discs get made & despatched automatically to increase delivery speed, so please make sure you order correctly.
I don't like the disc, can I return it for a refund?
Sorry, due to the fact discs are custom made a refund will not be issued on anything other than faulty products. Even with faulty discs they must be reported within two weeks of ordering or a refund can’t be issued. Not being happy with the quality/version of a track is not a valid reason for a refund. Please make sure you watch the video samples before ordering, that way you can check you’re happy with the track prior to placing your order. Please check our returns policy page for more info
I can’t find the track I want
If you can’t find the track you want then we probably don’t have it available. You can put a request in using the contact us page, and we will try our best to get the song added at no additional cost. NOTE THAT ANY SONG CAN BE CUSTOM PRODUCED for you non-exclusively but the cost is likely to be £80* or more.
What is the maximum/minimum amount of tracks I can order?
For each disc there is a maximum of 20 (or 70 minutes, which ever comes first) There are no minimum order quantities.
How long are my downloads available for?
All songs you have ordered can be downloaded again as many times as you need to with no time limit by going to your account on the website.
Can I transfer my downloads to my iPod, iPhone or Media Player?
Yes, if you choose to download your tracks in MP4 format they can easily be transferred to your iPod, iPhone or media player.
Can i pay by Paypal?
Why is there no download option for some songs?
Due to a recent change in licensing laws in the UK many tracks are no longer available for digital download or streaming, all tracks can currently still be purchased on CDG or DVD disc and we offer free software that allows you to convert your discs to digital format, to download visit our KARAOKE SOFTWARE page.
Why are some tracks listed multiple times? What's the difference?
SBI KARAOKE sells tracks from most of the major UK karaoke manufacturers, which is why we have such a large collection. Most well known songs have often been made by more than one manufacturer, which is why we have it listed multiple times. Each track will be reproductions of the same song and will all sound very similar, just watch the sample videos and select which one you prefer.
Will your discs show on screen lyrics?
Yes, our discs will show on screen lyrics like a shop-purchased Karaoke disc. Our CDG discs have to be played in a CDG player or device with capable software (and disc drive), our DVD discs will work in any DVD Player and other device with disc drive.
Some tracks have Multiplex written after the song title, what does this mean?
Multiplex means the track will have the main vocal sung as a guide, to help you learn the track. If you have a Player/Software that supports multiplex karaoke tracks you can turn the vocal on & off.
Do the tracks have backing vocals?
Yes, all of our Karaoke tracks will have backing vocals where the original song has them.
Can I use the tracks purchased from you professionally or are they home use only?
Can i use my purchased track to record myself singing and make a CD, sell on iTunes or upload to YouTube?
No, for this you will need permission and possibly a commercial license from the track manufacturer. For more information, please visit our PRO LICENSE page
Can I see a demo or sample of a song before I buy?
You can see a demo of our karaoke on each songs page, simply select the version you are interested in and the sample will load. If we currently have now video demo for a song, wherever possible there will be a sample of the audio instead.
Am I allowed to "format shift" my purchased tracks?
Yes – the license you purchase allows you to use the tracks in any format. So you can transfer the files to your media player, another computer or burn them to a disc. If in any doubt please ask us. In all cases however you may not give the tracks to another person or party for free or for a fee.
Can I copy, duplicate or resell these tracks myself?
All recordings supplied by SBI are copyrighted, and you must not duplicate, lend, hire out, broadcast, resell the tracks, or in any way breach the licensing agreement without further permission from SBI. We grant you the right to burn downloaded files to the format of your choice for your own personal use.